How to Order Step-by-Step Guide

Ordering wholesale Korean children's clothing from Coconu is easy and efficient. Here's a simple guide to walk you through our ordering process

Ordering Steps

  • 1. 📝 Register

    We exclusively sell to retailers (resellers)—not individuals.


    You must register an account on our website to view wholesale pricing.

  • 2. 🔎 Exploring

    We sell exclusively in bulk. The standard minimum order is $500.00.

    However, a smaller initial sample order is possible for first-time buyers.

  • 3. 📩 Request a Quote

    Browse our products and add your favorite items to the quote. Once you've selected your products, submit your request.

  • 4. 💳 Payment

    We accept multiple payment methods Bank Transfer / Credit Card / PayPal. Payments are accepted in many currencies, and all orders must be paid upfront.

  • 5. ⚙️ Processing

    Order processing typically takes a few days, and may take longer if items are backordered.

  • 6. 🚚 Shipping

    We offer worldwide shipping. Select from various shipping options, including UPS / FedEx / DHL / EMS

    You can also choose to arrange your own shipping if you prefer.

  • 7. 📑 Customs

    Your courier will directly bill you for any applicable duties, VAT, and related import costs.

  • 8. 🔄 Returns

    We do not accept returns of unwanted products. However, we offer compensation if you receive a defective or incorrect product.

1. 📝 Register

We exclusively sell to retailers (resellers), not individual customers. To access wholesale pricing and submit quotation requests, please register on our website. Registration is free and without obligation.

Join Now

2. 🔎 Exploring

Minimum Order Requirement:
All orders must meet a minimum total of $500.00 (including shipping). You can combine different brands to reach this minimum.

Bulk Ordering:
We encourage bulk purchases. For each selected brand, please order a minimum of 4-6 pieces of clothing. Additionally, we request that you select multiple sizes for each chosen design. Orders containing only a single size per design or very few items per brand may experience delays in processing.

Professional Resellers:
If your order consists primarily of single-sized selections or minimal items per brand, we may require additional information to verify your status as a professional reseller. This verification helps ensure efficient processing and fulfillment of your orders.

Ordering Samples

You have the option to order samples from our brands without meeting the minimum order requirement. Ordering samples allows you to experience firsthand the style, quality, and sizing of our products before committing to larger quantities.

Please note that product availability for items ordered as samples cannot be guaranteed; therefore, samples should be used primarily to assess the overall quality of the brand rather than specific products. Additionally, please be aware that shipping costs for sample orders will be relatively high due to the small shipment size—larger shipments are more cost-effective per kilogram.

* The sample order service may be used only once.

* Sample orders can also be placed by submitting a quotation request.

Sizing Guide

Our products often include specific sizing details. When unavailable, please refer to these general size guidelines as an approximate reference only. Fit may vary by brand and design, so we appreciate your flexibility. Typically, our clothing runs small.

Also, Korean age calculation differs from Western methods. Therefore, we advise against relying solely on age-based sizing from Korean brands, unless specified in months. Alternatively, we recommend advising your customers to choose one size larger than indicated.

View Size Chart

3. 📩 Request a Quote

Step.1

Add Products to Quote

Browse our collections and easily add items to your quote list, adjusting quantities as needed, just like a shopping cart.

At any point during your browsing, you can view your quote by clicking the "View Quote" badge located on the right side of the screen.

Step.2

Submit Your Quote

When you're ready, submit your quote request by filling out your details and clicking "Submit Request."

Once we receive your quote request, we'll carefully review your selected products and calculate the shipping costs based on your address.

We'll send you a detailed invoice including product prices, shipping charges, and payment instructions.

After reviewing your invoice, proceed to payment. Once payment is confirmed, your order will be prepared for shipping.

4. 💳 Payment

Full payment (100%) is required in advance. We will begin processing your order only after the payment has been completed. Faster payment ensures quicker processing and shipment of your order.

All prices listed exclude Value Added Tax (VAT) or sales tax.

Important Notes:

  • All prices listed on our website are indicated in US Dollars (USD). If you wish to pay in a different currency, payments will be converted according to the official exchange rate on the day of the transaction.
  • Please ensure payments cover all applicable fees, especially when using PayPal.
  • Your credit card provider or bank may charge additional fees for currency conversion.
  • Processing of your order will commence only after full payment has been confirmed. Prompt payment ensures faster order processing and shipment.

  • Credit Card

    Payments can be made using your credit card through PayPal's secure platform. Credit card payments via PayPal can be made even without a PayPal account however, certain regions may require an account.

  • Bank Transfers

    Payments can be made directly through bank transfer. We provide separate bank accounts for receiving USD payments and Euro payments (IBAN).

    Additionally, we have dedicated accounts available to receive payments easily in 22 other currencies.

  • PayPal

    Direct transfers from your PayPal account are accepted. You'll receive an invoice directly from PayPal to your registered email address. Please verify the invoice details carefully before making your payment.

5. ⚙️ Processing

Product Availability

We sell directly from our suppliers' stocks and strive to ensure that product availability is accurately reflected on our website.

However, due to handling multiple brands and high-demand products without direct access to real-time stock data, there may occasionally be items in your order that become unavailable.

If items in your order are partially unavailable, we will reduce your order total and shipping cost accordingly and inform you via email promptly.

You will have the option to replace unavailable items with alternative products or receive credit for any remaining balance.

Learn more about availability on our site.

Processing Time

We generally require a few days to confirm product availability and gather readily available items for your order.

If certain items are on backorder, processing can take an additional 1-2 weeks. In such cases, you may choose to ship readily available items first.

You will receive automated email updates regarding the status of your order(s).

6. 🚚 Shipping

We offer three shipping methods:

*Shipping times are indicative only and are not guaranteed. Actual delivery times may vary due to customs procedures, which are beyond our control.

*Extra Fees : Transporters (UPS/FedEx/DHL) may charge an additional service fee, typically between $11.00 and $32.00, payable directly by you. Fees can be higher for complex orders.

Usually, shipments clearing customs without taxation do not incur this additional fee.

  • UPS, FedEx, DHL

    - Shipping Time: 2-3 days (approximate)

    - Tracking code provided.

    - Ideal for larger orders.

    - Strict customs processing.

    - Extra fees start at $13.00 and may increase for complex orders.

  • EMS

    - Shipping Time: 7-10 days (approximate)

    - Tracking code provided.

    - Cost-effective for smaller shipments.

    - Customs processing is usually less strict compared to UPS, FedEx, DHL.

    - Extra fees typically range from $11.00 to $32.00.

    - Not available in all countries.

  • Domestic Shipping (Korea Only)

    - Shipping Time: 1-3 days

    - Tracking code provided.

    - Flat shipping fee of $6.00 per shipment.

7. 📑 Customs

We handle all customs procedures through our transporter and ensure that all necessary documents are provided.

EU and UK Buyers

Buyers from the EU and the UK require an EORI number for customs clearance. Obtaining an EORI number is usually free, quick, and straightforward. If the EORI number is missing, your shipment could experience delays at customs.

Additionally, we recommend providing us with your VAT number, if you have one.

Types of Taxes

Two types of taxes may be charged by customs:

*Duty (Import Tax)

*Value Added Tax (VAT) or Sales Tax

The transporter will handle payment of these taxes and related fees to customs authorities on your behalf and will bill you accordingly.

Buyers from certain countries may pay no taxes or reduced taxes > Read More

8. 🔄 Returns

We do not accept returns for products ordered by mistake or no longer desired. Please carefully review your order before submission.

However, if you receive defective products or incorrect items (wrong design, color, size, etc.), we will provide a full refund for the affected items. To qualify for a refund, you must notify us by email within 7 days of receipt and before selling the products to your customers. Detailed photos clearly illustrating the issue must accompany your notification.

Rest assured, quality issues are uncommon. We thoroughly inspect products twice—first upon arrival at our warehouse and again during the packing of your order—to ensure accuracy and quality.

In most cases, we won't require you to return defective or incorrect items, as international return shipping costs are typically prohibitive.